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Community & Game

Rules & Terms of Use

These rules are intended to keep Canaan Asylum fair, secure and enjoyable. They apply to the website, game server and official community areas operated by Canaan Asylum.

Complete before launch

Add the real operator/contact details and check these rules against the actual server configuration. If you introduce a paid shop, subscriptions or paid virtual currency, separate consumer/payment terms will be required.

1. Accounts and access

You are responsible for keeping your account credentials secure and for activity carried out through your account. Do not request or disclose passwords. Staff will not legitimately ask you for your account password.

Account sale, rental or transfer is prohibited unless explicitly authorised by the operator.

2. Fair play

No cheats or bots

Unauthorised bots, gameplay automation, packet manipulation, memory editing, cheat software and comparable tools are prohibited.

No exploits or duping

Do not intentionally exploit bugs, duplicate items/currency, bypass limits or retain clearly illegitimate gains. Serious exploits should be reported privately to staff.

No RMT

Trading accounts, items, currency or in-game services for real-world money or external value is prohibited unless expressly authorised.

No disruption

Do not attack, probe, overload, manipulate or interfere with the website, launcher, API, game server or other users' access.

3. Multiple accounts and mining

Unless an official event or staff notice states otherwise, no more than five accounts/characters may be used at the same time. Using more than five characters for mining or comparable resource-farming activity is prohibited. Normal collection with an actively played main party remains permitted where it does not circumvent this limit.

4. Conduct

Harassment, threats, targeted abuse, doxxing, scams, impersonation intended to deceive, discriminatory abuse, sexual harassment and deliberate harmful misinformation are prohibited. Illegal content and content that infringes third-party rights must not be distributed through official services.

5. Names and impersonation

Character, guild and account names must not deceptively impersonate staff or other users and must not contain unlawful or seriously abusive content. Staff may require a rename where necessary.

6. Trading and fraud

In-game trades are at your own risk unless an official protected trading mechanism is provided. Scamming, fraudulent payment activity, abusive chargebacks and knowingly trading duplicated or stolen assets are prohibited.

7. Enforcement and evidence

Suspected violations may be investigated using relevant server logs, transaction records, reports, screenshots and other available evidence. Possible measures include warnings, removal of illegitimate items/currency, temporary restrictions, temporary bans and permanent account bans.

Measures should be proportionate to the seriousness, repetition and impact of the violation. Appeals/review requests can be submitted via [support/appeal contact].

8. Compromised accounts

Report suspected account compromise promptly. Recovery cannot be guaranteed if ownership cannot be reasonably verified or credentials were knowingly shared. An account may be temporarily locked where reasonably necessary to protect users or the service.

9. Availability and game changes

The service may be maintained, updated or temporarily unavailable. Game balance, events, virtual items, drop rates and other systems may change during ongoing operation. Mandatory statutory rights remain unaffected.

10. Paid services

This version assumes that no paid shop, subscription or paid virtual currency is offered through the website. Before paid services are introduced to EU consumers, the applicable price, payment, pre-contract information and withdrawal/consumer-law requirements must be implemented.

11. Privacy

Personal data is handled according to the Privacy Policy. Do not publish other people's private information without a lawful basis.

12. Changes

Rules may be updated where reasonably necessary for security, fairness, legal compliance or operation of the service. Material changes should be communicated appropriately. Last updated: 19 August 2026.